What you should look for In An RPA Vendor?



Robotic Process Automation Software has evolved beyond the traditional rule-based processes that mimic the work of a human on an application. Any organization who wanted to implement RPA has to invest significant amount of money, time and effort. Along with this an organization has to be careful in choosing the right RPA tool which should help them to achieve their vision. The below few points can be helpful in choosing the right RPA vendor.


1. Scalability

Easy and rapid scalability is often considered as a big advantage of RPA vendors. The cost of creating a bot is comparatively less than that of hiring and training a human. However, organizations need to compare the cost and time required to create and deploy additional software bots while selecting their RPA vendor.


2. Ease of automation

A user friendly solution easy enough to be used by your team can help them implement RPA in new areas and increase both efficiency and employee satisfaction. Easier to use solutions will also require less training and allow your new hires get up to speed faster. Ease of use depends on bot development options, such as availability of Graphical User Interface (GUI) for drag&drop bot building and macro recording.


3. Integration with enterprise applications

The chosen RPA tool should be capable of integrating with the other applications easily. Integration allows developers to build solution seamlessly without much technical hassle and increases execution speed. Some of the common expected integration capabilities are,


  • Excel

  • SAP

  • Service Now

  • Oracle Applications and etc.


4. Re usability

High re-usability will help in reducing the time-to-market by leveraging pre-built bots to quickly automate tasks and processes across various departments. Also code re-usability helps to use the existing codes to the upcoming processes.


5. Customer support

The support offered by different RPA vendors may vary in many different ways. Look out for what kind of access you get to communities and user forums, as well as the nature of certification and training associated with the RPA tool. Based on the needs of your company you need to consider the level of support you will require from your RPA vendor.

6. AI and Cognitive capabilities

RPA is not just a rule based automation anymore, Cognitive RPA is likely to be the norm in future. The RPA tool should be capable enough in helping to build an intelligent automation solutions using AI and Machine learning.

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